Name company: Chudako Building Contractors

Title: Finance and Administration Assistant

Location: Mzuzu, Malawi

Experience abroad: No

Time period: from: 06.2019 to: 10.2022

Description: Key Performance Area 1 – Finance • Assisted the financial management team with credit control processes, budget planning, and expense analysis, and submitted timely and accurate monthly financial status reports to the Managing Director. • Assisted in controlling organization cash flow requirements and cash security to ensure the smooth implementation of all policies and projects’ financial requirements. • Maintained accurate bank records of cash withdrawals and deposits and ensured bank reconciliations were prepared on time. • Identified and resolved invoicing issues, accounting discrepancies, and other financial-related problems. • Ensured proper management and remittance of all Tax-related transactions (Managed tax returns i.e., VAT, PAYE, and WHT) Key Performance Area 2 – Human Resources and Administration • Helped with the recruitment of staff, consultants, and interns. • Processed work orders, supplier invoices, purchase orders, expenses claim, account payments, and payroll. • Maintained basic administrative systems for the organization, including information resources, general filing, personnel records, contracts and leases, and insurance. • Maintained an organized and comfortable office environment, ordered office supplies, and updated inventory. • Ensured that all organization vehicles were in good condition and with active COF as well as Insurance.

Name company: Chipo Musandi Safari Club Limited / Nkhotakota Pottery Lodge

Title: Backoffice Manager

Location: Nkhotakota, Malawi

Experience abroad: No

Time period: from: 06.2023 to: 12.2024

Description: • Oversaw and supported all administrative duties in the office including printing, receiving and sorting incoming mail and deliveries, and managed outgoing emails. • Provided other administrative support as necessary, including scheduling staff meetings, maintaining calendars, market research, and created reports. • Managed all reservations and issued pro-forma invoices. • Processed company receipts, invoices, and billing statements. • Developed office policies and procedures, and ensured they were implemented appropriately. • Coordinated communication between the back office and frontline sales staff to streamline operations and customer service. • Conducted regular audits of inventory and office supplies to minimize waste and maximize budgetary efficiency. • Developed and maintained a system for tracking customer payments and outstanding debts to improve collections processes. • Implemented a comprehensive filing system to enhance document retrieval and improve office efficiency. • Facilitated monthly team meetings to discuss progress on office targets and promote a collaborative work culture. • Established and maintained effective workflow processes to enhance productivity across back-office operations.

Name company: Lion Cage Courier Service and Logistics Limited

Title: Customer Service Officer

Location: Mzuzu, Malawi

Experience abroad: No

Time period: from: 03.2025 I currently work here

Description: • Assisting with front office duties including answering phone calls, emails and walk in customers. • Managing and maintaining records of shipments, customer information and office supplies including placing orders. • Supporting the sales team in promoting the courier services and up-selling to customers. • Assisting in data entry and reports generation related to courier operation services. • Learning and adhering to company policies, standard operating procedures and safety regulations. • Coordinating the scheduling of appointments and meetings for clients and staff at the front desk. • Maintaining a clean and organized front office environment to enhance client satisfaction. • Providing exceptional customer service by addressing inquiries and resolving issues promptly in a professional manner. • Assisting with clerical tasks such as filing and maintaining records to support the front office operations. • Implementing front desk procedures to improve efficiency in customer interactions and office operations. • Conducting regular inventory checks and coordinating with suppliers to ensure necessary office supplies are always available.